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Stockton clerk involved in violent encounter won't be charged

STOCKTON - A Stockton 7-Eleven clerk who claimed to be defending himself when a customer became violent, then suffered critical injuries, will be home Wednesday night.

The San Joaquin County District Attorney's Office declined to pursue charges against Juan Valles, who was arrested very early Monday morning at the store.

He said in a jailhouse interview Tuesday he'd done nothing wrong.

"He was coming at me, to swing at me. I pushed him back; I didn't want to hurt him. He fell down, tripped and hit his head," Valles explained.

Unable to afford bail, Valles has been in jail since his arrest early Monday morning.

Using tech to improve customer service

Using tech to improve customer service

David Darmstandler

The benchmark for good customer service used to be fairly standard: friendly sales people, personalized service, easy refund or return policies, and attention to detail. In short, a high-touch service environment.

It was fairly easy for any business to offer a high level of service because the basic needs and expectations of all consumers were similar. Thus the golden rule of “do unto others as you would have done unto you” was a universal service code easily implemented.

Fast forward to 2015. Many service providers serve a widely diverse clientele. Not only culturally diverse but technologically diverse as well. These new descriptors of your customer make following the golden rule difficult, if not impossible, and create a whole new set of service demands... Read More

Recycling industry adjusts to changes in marketplace

Recycling industry adjusts to changes in marketplace

The United States has undergone a cultural shift in its waste habits over the last 20 years. Lowering the amount of refuse headed to landfills and increasing the percentage of recycled waste has become a governing principle in homes as well as businesses.

“When I am done with a water bottle, if I don’t see a recycling bin, I can’t just throw it away,” said Frank Ferral, program director for the Greater Stockton Chamber of Commerce.

That has become the prevailing attitude during the last two decades in which the ubiquitous blue recycling bin has become as common as trash cans once were. Education and government dictates have increased reusable materials and reduced garbage-cluttering landfills.

By almost every measure, recycling efforts in the United States have been a success. That success has been a boon to what has been a profitable enterprise for area businesses that specialize in dealing with recycled materials. That is, until recently... Read More

Ports to start playoffs Wednesday

Ports to start playoffs Wednesday

STOCKTON — The Stockton Ports are going to the playoffs as the No. 2 seed in the Northern Division.

The team will have have home field advantage in the first round of playoffs. The Ports finished the season with a 73-66 overall record.

The Ports will visit the No. 3 seed San Jose Giants on Wednesday, Sept. 9. Stockton will host the remainder of the mini-series at Banner Island Ballpark on Thursday, Sept. 10 and Friday, Sept. 11, if necessary.

The winner of the mini-series will advance to the Division Finals which begins Saturday, Sept. 12  and will be hosted by the First-Half Northern Division Champions, the Visalia Rawhide. If the Ports advance, the team will play on Monday, Sept. 14 and Tuesday, Sept. 15, if necessary, at Banner Island Ballpark... Read More

Bike safety workshop planned in downtown Stockton

Bike safety workshop planned in downtown Stockton

STOCKTON  — If you ride your bike to work or school, ride competitively or just want to know more about how to make Stockton more bike-friendly, you may want to attend a bicycle safety training workshop on Sept. 12.

The workshop and training will be held from 9 a.m.- 1 p.m. at Huddle Cowork at 235 N. San Joaquin St. in downtown Stockton. It will be conducted by the UC Berkeley Safe Transportation Research and Education Center (SafeTREC)... Read More

Program Without Walls- UCP of San Joaquin

Everyone wants fulfillment, and UCP of San Joaquin's Program Without Walls is working every day to help individuals with disabilities achieve that goal.

Based on an individual's interests, UCP provides the service that'll best enrich the client's life. By offering micro business classes, personal goals can be met, and clients can live independent and productive lives.

Contact: ucpsj.org